NOTE: Encircle has launched a new billing portal which we are slowly rolling out to our user base in phases. The instructions below apply to all new Encircle accounts as of June 8, 2023. If you set up your Encircle account or became a customer before then, you can refer to these instructions for paying your invoice.
In this article:
Encircle invoices will now be emailed directly to your org’s billing contact. Once you have an account setup in our billing portal, invoices can be paid directly through email or via the Billing tab in the Encircle Web App.
How to Pay via Email
To pay via email, follow these steps:
- Click the attached invoice.
- If paying by wire/ACH, our information will be shown on the invoice. If you are paying by credit card, click the blue link on the invoice. This will take you to our billing portal. If this is your first time paying an invoice, you will need to first set up an account in our billing portal.
- On the New Customer Sign Up page, enter your email address and create a password for your Billing Portal login. Click Create Account. *If you have already done this, you will be prompted to sign in instead.
- You’ll land on the Payment Methods tab. Click Add Credit Card on the left.
- Enter your card details.
- Click Add Card.
- Click the Invoices tab.
- By default, you will see all Open invoices on this page. Locate the unpaid invoice and click Pay Now.
- Choose which card you want to pay with (you can set up multiples and set a default card if desired).
- Click Continue.
- To view the paid invoice, update your filter on the left to show Paid invoices.
- Click View to view the details of the paid invoice.
Auto-Pay
Going forward, all future invoices will be charged to the card on file on the invoice due date. If you have multiple credit cards set up, we will use your default card to process payments.
You will be able to login to the Billing Portal at any time to view your invoices, transactions, update your payment methods, set up additional billing contacts, etc. Simply go to https://billing.encircleapp.com/ or launch the portal from within the Billing tab of Encircle Web App.
Updated