Common Scanning Warnings

As you complete your scan, the live user guidance will notify you when you need to adjust your scanning technique. Here’s a list of common warnings you may see and what to do:

 

Memory Warning

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Close other apps that you have in the background. Too many apps running at once can max out your device's memory during your scan and cause issues with your resulting floor plan.

 

Ceiling Warning

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The ceiling warning is displayed when the angle of the device is too high (scanning ceiling) for over 5 seconds. Please tilt your device down (a little less than 45 degrees should be fine).

Reminder: Scan the ceiling at a slight upwards angle, so that the ceiling and other context is visible in the frame. Do not scan directly under the ceiling you are capturing. Do not scan the ceilings for over 5 seconds.

*Note that ceiling height is not currently available in Encircle Floor Plan. This feature will be added in the future.

 

Excessive Tilt Warning

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This warning is displayed when the angle of the device is too low (scanning only the floor). If you get this warning, please raise your device upwards a bit.

 

Sideways Warning

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Sideways warnings (left and right) are displayed when you walk sideways with your device pointing towards the wall. Proper scanning technique is to point your device in the same direction you are walking. If you get this warning, please ensure you are walking forwards with your device pointed in the same direction. 

 

Landscape to Portrait Warning

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Portrait to landscape guidance is displayed when the scanning view is put into landscape orientation. This warning is dismissed by turning the device back to portrait orientation.

 

Insufficient Lighting or Features Warning

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This warning is displayed when scanning a space which is too dark or if the device has trouble finding its positioning (e.g. empty rooms with evenly colored walls and carpet). Try moving back a few steps to show more room features within the camera view. If you are in a dark space, add more light to the room by turning on lights, opening blinds, or using a Lume Cube.

 

Moving Too Fast Warning

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This warning is displayed when the device or the user is moving or turning too fast. If you get this error, slow your pace down a bit, and be sure to avoid any rapid motions or quick turns.

 

Relocation Warning

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This warning appears when tracking is lost and it will prompt a relocation screen. Clicking the button it will open the next prompt to guide you.

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This prompt will instruct you to scan the previous place again to get tracking back in a good state. Clicking OK will start the relocation.

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This screen will show while you are scanning the previous space.

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After this prompt, you can continue with the scan as normal.

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