Step By Step
- Inform the policyholder that you have just sent a text message link, and they will find it with their text messages.
- Have them open the text messages and tap on the Link.
- The link will open a page showing the rooms to document with your logo at the top.
- Instruct them to tap on the Camera Icon of a room to begin taking photos.
- The camera will open and they can tap the Camera Button to take a photo or Video Record to capture video.
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Tap OK or Use Photo or Retry.
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Add additional photos by tapping the Camera icon again, or Done.
IMPORTANT NOTE FOR ANDROID USERS
Google no longer supports taking photos directly within Policyholder Link for Android. This means that Android users who use Chrome as their default browser won't be able to take photos directly within Policyholder Link. Users encounering this issue have 2 options:
- Take photos on their device's main camera and upload the photos from the gallery within Policyholder Link.
- Open the link using another browers on their phone (e.g. Firefox).
See the articles below to guide the policyholders on how to sign documents remotely with Link.
Downloadable document: Guiding the policyholder to use Link for sending photos and signing documents
Updated